Arete Technology

Arete Technology is a leading provider of business solutions that helps organizations of all sizes in the areas of Business Management Consultancy, Application Solutions and IT Contracting. Their Direct Relationship Management (DRM) methodology gives our Clients the leading edge of having direct interaction with their Customers or Products at the first point of contact and the ability to fully integrate with their back-end applications.

Arete Technology strives to be your Best Fit and Right Fit Consultancy Partner, for the successful implementation of your business solutions. As a VirtualThionking! partner they enable us to offer you a variety of applications such as ERP, CRM, Membership, Loyalty & Management, Radio Frequency Identification (RFID) and SAP Business One integration Services.

SAP Business One

SAP Business One is easy to use, featuring intuitive navigation, a familiar Microsoft Windows environment, and multiple customization tools. It's also easy to deploy and maintain, with fast implementation, high performance and scalability, robust security, and the ability to evolve into more sophisticated solutions.

Using open standards, SAP Business One easily integrates with other systems. Its "Drag&Relate" feature allows users to drag information from disparate data stores and link them on the desktop. This close integration opens up new dimensions to other business management systems. It also shortens the learning curve, since users don't have to study new tools to handle analysis and marketing tasks.

SAP Business One: Features & Functions

SAP Business One allows managers and employees to access and use information more effectively -- so they can make smart business decisions. The comprehensive solution covers all the core operations necessary to run your business successfully, including:

Business Administration

Financial accounting - Handles all financial transactions, including general ledger, account setup and maintenance, journal entries, foreign currency adjustments, and budgets

Bank transactions - Takes care of all financial processing such as cash receipts, check writing, deposits, advance payments, credit card payments, and bank reconciliation

Sales and distribution - Helps you create price quotes, enter customer orders, set up deliveries, update stock balances, and manage all invoices and accounts receivables

Purchasing - Manages and maintains vendor contracts and transactions, including issuing purchase orders, updating in-stock numbers, calculating the value of imported items, handling returns and credits, and processing payments

Outlook integration - Integrates with Microsoft Outlook so employees can synchronize calendars, contacts, and tasks

Customer Relationship Management

Sales opportunity management - Records every sales opportunity, from the first phone call to the successful close of a transaction

Business partner management - Controls all information about customers, resellers, and vendors, including profiles, contact summaries, account balances, and sales pipeline analysis

Service management - Enables service operations, contract management, service planning, tracking of customer interaction, and customer support

Manufacturing

Material requirements planning (MRP) - Manages MRP through a wizard-based process that enables users to define a planning scenario and predict demand based on forecasts

Warehouse management - Handles inventory levels, item management, price lists, special price agreements, transfers between warehouses, and stock transactions

Reporting - Creates reports for nearly every aspect of your enterprise, including customer and supplier debt, sales, cash flow, customer-contact summaries, bookkeeping, warehouse stock, financial statements, pricing, and customer activity

CRM Services

Arete Technology is a Certified Salesforce.com Regional Business Partner for Singapore, Malaysia and Hong Kong territories. We market and implement Salesforce.com CRM application, providing Consulting and Implementation Services to our Clients.

	Featuring the world's first on-demand application-sharing service - plus a ground-breaking platform for customizing and integrating CRM, as well as developing and deploying brand-new applications.
	Redefining success for customer relationship management (CRM) ranging from sales force automation to marketing to customer service and support.
	Providing a suite of services and programs that enable customers to take on-demand success to the next level.

Salesforce.com delivers more than just a powerful, easy-to-use customer relationship management (CRM) product. It offers a complete architecture that empowers every business to experience the benefits of on-demand throughout its entire organization.

Siebel CRM Services

Arete Technology also provides Siebel resources in the Asian region for her Clients and Business Partners. We offer resources with comprehensive Siebel skills set and experiences which includes:

• Business Analyst
• Integration Specialist in EAI and EIM
• Data Migration Specialist
• Configuration
• Actuate Reporting Specialist

RFID Solutions

Arete Technology RFID team provides our Customers and Business Partners a total RFID solution, inclusive of business requirements, study & recommendation and equipment such as reader, scanner and RFID tags.

Arete Technology Reader Network Node (RNN) middleware monitors and controls all the hardware peripherals for accuracy and proper functionality. Beside these benefits, it also acts as a data gathering tool from all the touch points. This gives the Customers an option to analyze the data and export this information to their backend or legacy systems.

Reader Network Node (RNN)

Assuring data integrity is the key to success in RFID system. The Reader Network Node is designed to address the most critical challenge when simultaneous identification of RFID tag occurs.

One typical example is that goods are packed in cases that flow within the supply chains on a pallet or a container. Materials will flow through various business process checkpoints, from production lines to warehouses, and eventually to the point of sales at retail stores.

Arete Technology - Trustful RFID Partner

The Reader Network Node is a multi-tier embedded system to guarantee frontline data integrity and collection accuracy for any RFID applications. It also enables cross-enterprise global data interchange for EPC implementation. Arete Technology RNN requires minimum readers setup to achieve the highest data integrity at each checkpoint.

Advanced Interactive Management Systems

Arete Technology Advanced Interactive Management System (AIMS) is a robust, fully integrated application catering to the unique needs of the Spa, Beauty and Fitness industry.

AIMS provides different touch points for both our Clients and their Members. It gives our Clients a Direct Relationship to interact with their Members, to better evaluate and fulfill their ever changing needs. It also empowers our Clients complete control and visibility of their business operations. With this dual functionality built from the ground up, based on actual users requirements - it thus ensures the best management system to effectively manage Members Information and Transactions, Sales and Promotions, Facilities, Inventory and Employee management.

Supporting every critical Business and Member functions, the fully integrated AIMS application includes modules that covers Members Information, Point of Sales, Time Card, Branch, Facility Booking, Inventory Control, Promotions, Enquiry and Reports.

Aiming to stay on top of your business by providing the impeccable service that your guests deserve and grow profitably is what AIMS will help you to achieve!

Call Center Solutions

Visual CRM is a powerful and flexible software-based communication solution designed to help manage a growing call centre, enhance customer experience, and improve agent productivity. Whether your agents are taking orders or helping customers, your call centre's performance is critical to your reputation and is often the most important factor in achieving your growth and profitability goals. Visual CRM gives you the tools you need to make agents more productive and leave callers more satisfied.

Visual CRM comprises 4 main components:

• Visual Agent is the main component used by your staff to enter and retrieve data. This data would then be further analysed by Visual Manage.
• Visual Manage takes the information gathered from Visual Agent to generate reports on the call centre's performance. It also gives managers and administrators full control over all call centre functions.
• Visual CT Server is a cost effective way to manage calls coming in and going out of the call centre.
• Visual UM Server will organize all the different forms of communication be it email, fax or voicemail into a single user-friendly interface.

Each of these components can run independently of each other or be combined to create a TOTAL solution. For emerging call centres or SMEs we have Visual CRM Lite Edition, for departmental call centres we have Visual CRM Rigor Edition. If you are looking to start a formal call centre or update your existing system to meet the changing demands of consumers, Visual CRM Enterprise Edition would be able to answer your needs and provide the flexibility and scalability for future expansion.

Web Timesheet and Expense Management

Replicon Web TimeSheetTM is an automated timesheet and expense management system. It provides visibility into project costs and status, facilitates cost allocation and charge-backs, accelerates billing cycles, increases employee productivity and enhances profitability within a single solution.

Web TimeSheetTM is flexible, easily incorporating unique project and organizational models so that business processes need not be changed to match software constraints. Corporate-wide deployment is simple and straightforward and users immediately enter timesheet data without training.